How orders are processed
Step 1
Ordering the product
You can place your order directly through our website by selecting your desired product and completing checkout. Alternatively, if you requested a custom quote, we will email you a detailed proposal. Once approved, you’ll receive an invoice with payment instructions.
Step 2
Payment Confirmation
Once payment is received (via credit card, bank transfer, or any approved method), your order enters our processing queue. You will receive a payment confirmation email and an estimated timeline for delivery.
Step 3
Packaging & Shipment
Once your item is ready, we carefully package it to ensure safe transit. A tracking number will be emailed to you as soon as the item ships, along with the carrier details.
Step 4
Delivery
Shipping timelines vary based on your location and product type. Most orders ship via freight for large items.
You can track your order status at any time using the tracking number provided.
Step 5
After-Sales Support
We’re here to help even after your order is delivered. Should you have any questions, warranty concerns, or feedback, reach out to our support team. *If you want us to install your sauna, please contact us directly.
Latest from our blog
Discover insights, tips, and stories
Get in Touch
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
+1 (418) 717-0912
sales@orivonwellness.com
Opening hours: 9AM-5PM EST